Frank Piller - Professor in innovation management at RWTH Aachen University, Germany. He also is a co-director of the MIT Smart Customization Group at the Massachusetts Institute of Technology, USA. His research focuses on value co-creation between businesses and customers/users. He is frequently quoted in The New York Times, The Economist, and Business Week, amongst others, Frank is regarded as one of the world's leading experts on mass customization, personalization, and open innovation.
As a founding partner of Think Consult, he works with Adidas, Bank of America, Bertelsmann, BMW, DaimlerChrysler, Dell, Lego, Lectra, Masterfoods, and Siemens.